Privacy Policy

📜 ChillaBites Privacy Policy & Terms of Service

Effective Date: April 1st, 2025

ChillaBites (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our site or purchasing from ChillaBites, you consent to the practices described in this policy.

📋 Information We Collect

We collect the following types of information to provide you with the best possible experience:

1. Personal Information (provided directly by you):

Name
Email address
Shipping and billing addresses
Phone number
Payment information (processed securely through third-party processors)

2. Automatically Collected Information (when you visit our website):

IP address
Browser type
Device information
Pages viewed and time spent
Cookies and tracking data (see “Cookies” section)

🎯 How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations and shipping updates
Communicate marketing and promotional offers (with your consent)
Improve our website, products, and customer service
Prevent fraud and ensure compliance with legal requirements

🍪 Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences
Keep track of your shopping cart
Provide a smoother user experience
Track affiliate referrals (90-day cookie window)

You can control cookie settings in your browser. Disabling cookies may impact site functionality.

🤝 Sharing Your Information

We do not sell your personal information. We may share data with:

Trusted third-party service providers (e.g., payment processors, shipping companies)
Law enforcement or legal authorities when required
Affiliates or partners for referral tracking and fulfillment

All third parties are contractually obligated to keep your data secure.

🔒 Data Security

We implement industry-standard safeguards to protect your data, including:

Secure Socket Layer (SSL) encryption
Access controls and monitoring
Regular vulnerability scans

However, no method of transmission over the internet is 100% secure.

🚫 Age Restrictions

Our products are intended for adults aged 21 and over, and our website is not directed at individuals under this age. We do not knowingly collect personal data from minors.

🌎 Data Retention

We retain personal data only as long as necessary to:

Fulfill orders
Comply with legal or regulatory obligations
Resolve disputes and enforce agreements

✉️ Your Rights

Depending on your location (e.g., California, EU), you may have rights to:

Access your data
Correct or delete your data
Opt out of marketing
Request data portability

To exercise your rights, email us at: sales@chillabites.com

🔄 Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Effective Date.” Continued use of our services means you accept the updated policy.

🍬 ChillaBites Edible THC Gummies Terms of Service

Effective Date: April 1st, 2025

Age Requirement

You must be 21 years of age or older to purchase ChillaBites edible THC gummies.
By placing an order, you confirm that you meet this age requirement. We reserve the right to cancel any order if we suspect underage purchasing.

Product Use

ChillaBites products are intended for responsible adult use only.
Do not consume if you are pregnant, nursing, or have any medical conditions without consulting a healthcare professional.
Keep out of reach of children and pets.

Ordering & Payment

All orders are subject to availability and confirmation.
We accept various payment methods as listed at checkout. Orders will not be processed until payment is received.
Prices are subject to change without notice.

Shipping & Delivery

We ship only to locations where THC products are legally permitted.
Customers are responsible for understanding their local laws before placing an order.
We are not liable for any issues arising from shipping restrictions or legal compliance in your area.

Returns & Refunds

Please refer to our Refund Policy (below) for details on eligibility and processing.

Limitation of Liability

ChillaBites is not responsible for any adverse reactions, misuse, or consequences resulting from consumption.
We do not guarantee specific effects or benefits.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of our website and services constitutes acceptance of any modifications.

If you have any questions, please contact us at sales@chillabites.com

💰 ChillaBites Refund Policy

Effective Date: April 1st, 2025

We want every ChillaBites customer to have a positive experience. If you are not satisfied with your purchase, please review our refund policy below:

Eligibility

Refund requests must be submitted within 14 days of delivery.
Products must be unopened, unused, and in original packaging to qualify.
Opened or consumed edible products are not eligible for returns or refunds due to health and safety regulations.

Refund Process

Contact us at sales@chillabites.com with your order number and reason for the request.
Our support team will provide instructions for returning eligible products (if applicable).
Once your return is received and inspected, we will notify you of approval or denial.
If approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Refundable Situations

Shipping costs are non-refundable.
We are not responsible for lost or stolen packages once tracking shows “Delivered.”
Refunds will not be granted for products seized due to local/state compliance issues — customers are responsible for knowing their local laws.