ChillaBites Privacy Policy

Effective Date: April 1st, 2025

ChillaBites (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our site or purchasing from ChillaBites, you consent to the practices described in this policy.

📋 Information We Collect

We collect the following types of information to provide you with the best possible experience:

1. Personal Information

Provided directly by you:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (processed securely through third-party processors)

2. Automatically Collected Information

When you visit our website:

  • IP address

  • Browser type

  • Device information

  • Pages viewed and time spent

  • Cookies and tracking data (see “Cookies” section)

🎯 How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Communicate marketing and promotional offers (with your consent)

  • Improve our website, products, and customer service

  • Prevent fraud and ensure compliance with legal requirements

🍪 Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Keep track of your shopping cart

  • Provide a smoother user experience

  • Track affiliate referrals (90-day cookie window)

You can control cookie settings in your browser. Disabling cookies may impact site functionality.

🤝 Sharing Your Information

We do not sell your personal information. We may share data with:

  • Trusted third-party service providers (e.g., payment processors, shipping companies)

  • Law enforcement or legal authorities when required

  • Affiliates or partners for referral tracking and fulfillment

All third parties are contractually obligated to keep your data secure.

🔒 Data Security

We implement industry-standard safeguards to protect your data, including:

  • Secure Socket Layer (SSL) encryption

  • Access controls and monitoring

  • Regular vulnerability scans

However, no method of transmission over the internet is 100% secure.

🚫 Age Restrictions

Our products are intended for adults aged 21 and over, and our website is not directed at individuals under this age. We do not knowingly collect personal data from minors.

🌎 Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders

  • Comply with legal or regulatory obligations

  • Resolve disputes and enforce agreements

✉️ Your Rights

Depending on your location (e.g., California, EU), you may have rights to:

  • Access your data

  • Correct or delete your data

  • Opt out of marketing

  • Request data portability

To exercise your rights, email us at: [sales@chillabites.com]

🔄 Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Effective Date.” Continued use of our services means you accept the updated policy.